Terms

Who we are

profiles.red is an independent company. We aren’t Google, a Google partner or affiliated with Google. Google Business Profile is free from Google; our fees pay for our work.

What you buy

The package described on our site and in the written price we send you before any work starts. If the two ever differ, the written price wins.

What Google decides

Google alone decides verification, suspensions and appeals, rankings, which reviews show, and what its AI features say. We don’t promise any of those outcomes, and no one honestly can.

Your part

• Give us accurate information about your business, and tell us when it changes.
• Only ask us to work on a business Google allows a profile.
• Accept Google’s owner invite when it arrives, and pass on anything Google’s verification asks of you, such as a code sent to the business.
• Ask for reviews the way Google and the FTC allow: everyone the same way, no rewards.
• Approve review replies in writing if we draft them for you.

Our part

We do the work described, by the dates we give you in writing, inside Google’s policy for third parties and our own rules on how we work.

What stays yours

Your profile goes to your email as primary owner when setup is done, and you remove us. Your website’s domain is registered in your name, and its words, photos and files are yours, with the files handed over whenever you ask.

Paying and ending

Prices are on our pricing page. Setups and fixes are paid before we start; websites half to start and half before they go live; hosting and care monthly, with no contract. When you end care or hosting, we remove our access to your profile and hand over your files. Refunds follow our refund rules.

Limits

If something goes wrong on our side, the most we owe is what you paid us for the work in question.

Changes

If these terms change, the date above changes. Work you’ve already ordered keeps the terms it was ordered under. Questions: hello@profiles.red.