Refunds
If we haven’t started, you get all of it back.
Last updated November 8, 2026.
Setups, fixes and fix-ups
A full refund until we start work. After we start, we refund the part of the work we haven’t done, and we put that amount in writing.
Websites
The first half is refunded in full until we start building. The second half is only due when you’ve seen the finished site and approved it.
Hosting and care
Cancel any time and you won’t be charged for the next month. The month already under way isn’t refunded.
How to ask
Email hello@profiles.red from the address you ordered with. We answer within one business day.